We want you to have the best possible experience with FATbit. For this you'll need to use a supported browser and upgrade to the latest version.
After placing an order, you will receive an email acknowledgment. This will be followed by another email once the Seller has verified your payment details and approved your order for shipping including the shipping tracking number of your purchase.
In the event of a problem in processing your order, you will receive an email detailing the issue and possibly requesting further information.
All items are shipped directly from our Sellers. If you have ordered items from more than one Shop, you will receive a separate shipping from each Shop. You will receive regular email updates on the shipping status of your order. If you have further queries, please contact the Seller directly.
Shipping times will vary. Please refer to our shipping section for more information. Noor and Zafir cannot take responsibility for delays due to customs clearance or payment transactions.
Please note that you have 15 days upon the dispatch of your order to contact the Seller should you not receive it. If you contact the Seller after this 15 day period, the Seller cannot guarantee your refund.
You can cancel your order, for any reason, up to the moment it is processed by our site. Once it has been processed, you cannot cancel but you may return your order. You can contact the Seller directly.
Noor and Zafir lists over 200 Sellers globally. All of the products from customers orders will be dispatched directly from the Sellers. Products coming from different countries may incur import duty and customs charges.
In most cases, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel including the customs charges must be paid by the person receiving the parcel. The Seller recommends you contact your local customs authority to determine a landed cost price prior to purchase completion.