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AMAL combines elements of urban fashion trends with Arabic culture to create in vogue products at affordable prices.
We accept all credit cards, debit cards, mobile wallets, and dozens of payment methods from around the world with STRIPE Secure Payments and cheap and secure Payments with PayPal for PayPal account holders.
How Amal is adapting to Covid-19? Amal works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. Due to Covid-19 shipping times may be delayed as there are fewer cargo options due to passenger flights being restricted.Also due to fewer workers beacuse of regulations production time may be delayed.Shipping times indicated are worst case scenario and may arrive earlier . Shipping cost for canvas products are higher due to the size and package handling needed to transport these items. Fulfillment and shipping will take longer but your order will reach you. Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following: Check your shipping confirmation email for any mistakes in the delivery address. Ask your local post office if they have your package. Stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Pro tip: The zip code is the most important part of the address.
What’s your return policy? We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org! Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you. Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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